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Phone: +44 (0) 20 8150 6709
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About

 

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation of the European Parliament, the Council of the European Union and the European Commission intended to strengthen and unify data protection for all individuals within the European Union (EU) and became law in the UK on 25th May 2018.

Under the General Data Protection Regulation (GDPR), we are required to publish information about what data we collect, why we need to store it, and your rights under the GDPR legislation.

In these matters we are subject to the rulings of the Information Commissioner’ Office (ICO), the UK’s independent authority set up to uphold information rights and data privacy for individuals.

Confidentiality

We have always, and continue to, treat all data we receive and works submitted as strictly confidential.

GDPR policy

  • Basis of and scope of data storage:

    • We store and process data only as agreed by the client or as required in order to perform services requested by the client. We regard all details we do store as confidential.

    • We do not engage in any profiling activities.

    • We never share data with 3rd parties (e.g. for advertising, marketing, data analysis or similar).

  • How we obtain data:

    • Data we hold will consist solely of information that you provide to us (e.g. contact details you enter on forms or correspondence), or is determined through your direct interaction with our website (e.g. your IP address), documents you provide, questionnaire you fill.

  • Data we hold consists of:

    • Contact information:
      Your name. Company name (if applicable). Postal address. Country. Email addresses (if applicable). Telephone numbers (if applicable).
      This is used so that we can contact you when needed (e.g. to send invoices, certificates you have requested, communicate information affecting your account or our service to you, etc.)

    • Payment information:
      Payee name. Billing contact details (if applicable). Card type (e.g. Amex, Visa) (card payments only). Last 4 digits of payment card (card payments only). Date and amount of payments.
      This data is kept purely to allow cross-checking in the event of accounting imbalance, customer payment enquiries or investigation by tax authorities (i.e. mandatory accounting requirements).

    • Information you supply relating to works you have lodged with us (i.e. all documents related to your imigration matter that has been used as part of lodging an immigration application).

    • Enquiries we have received via email, web-form or post.

    • We may also store your IP address for security reasons and to enable us to investigate technical problems if you experience a fault whilst using our site.

  • Retention policy:

    • We retain personal data that you supply for as long as you are a client with an active account, and for as long as we are legally required to do so (e.g. by tax and accounting regulations, ICO & OISC - 6 years for OISC).

    • Where data may exist on back-ups, these are regularly changed and expired files (etc.) are securely disposed of when backup media is expired or replaced.

    • General enquiries via web-form, email or post:

      • These are generally kept for a number of years so that we can refer back to them if you send a follow up to our reply, after that they are deleted: At scheduled times throughout the year enquiries over the specified number of years old are removed.
        The number of years will depend on the type of enquiry and how it was submitted:

        • Any correspondence that may potentially relate to a financial transaction, currently active registration or client account, is treated the same as as tax records (tax records are legally required to be stored for a minimum of 6 years) and deleted after 7 years.

.

Your rights

  • Right of access and rectification

    • If you are a client and have need to check any information we hold about you, or need to correct inaccurate information, please contact us.


For security reasons we will need to ensure that you are the client (and may ask you to provide proof of your identity) before we can release any information.

  • Right to erasure:

    • If you decide that you no longer need our services and want the data we hold to be deleted, you may withdraw your case at any time and we will remove your data once we are legally able to do so.

    • If you are not a client, but have contacted us via email/letter, and want any emails, letters, or form submissions enquiries you have made erased please contact us and we will be happy to arrange that.
      Please note: for security reasons you must contact us from the address you want removed and we may ask you to prove your identity (i.e. you cannot delete someone else’s data without their consent).
      If you take no action, the data will be securely disposed automatically in due course as part of our routine maintenance activities.

  • Complaints, corrections or objections

    • If you have any questions or concerns about the information we hold about you, or need to correct inaccurate information, please contact us

We can be contacted as follows:

Address: 79 College Road, Harrow, London, United Kingdom  HA1 1BD

Telephone: +44 208 150 6709

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: https://www.gsnimmigration.co.uk/contact-us

 

COMPLAINTS PROCEDURE

Standards of Service

GSN Immigration aims to provide all its clients with the highest standards of service and client care. If we fail to provide this to you, we need you to inform us so we can try to resolve any problems. We will also learn from them so that we can improve our service.

We are committed to high quality legal advice and client care. When something goes wrong we need you to tell us about it. This will help us to maintain and improve our standards.  If you are unhappy about any aspect of the service you have received, please contact us on 020 8150 6709 or This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to our office at Complaints, GSN Immigraiton, 79 College Road, Harrow, Middlesex HA1 1BD.

How to make a complaint

GSN will always try to provide you with an opportunity to tell us of your concerns and will work with you to try to resolve them.

  • If you are not satisfied with any aspect of our service you may initially want to discuss this with your adviser, to see if the matter can be resolved quickly.
  • If you have spoken to your adviser or if you do not wish to discuss your concerns with them, you may wish to make a formal complaint. You can make your complaint either verbally or in writing to R Jamil, who is the Head of Advice at GSN Immigration Ltd.

R Jamil can be contacted at 020 8150 6709 or by post to our office at Complaints, GSN Immigration, 79 College Road, Harrow, Middlesex HA1 1BD, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

R Jamil is responsible for handling complaints in relation to immigration advice and services provided by GSN Immigration Ltd.

What Happens Next

  • R Jamil will acknowledge your complaint within (10 working days) of receiving it.
  • GSN intends to resolve any complaint within 6 weeks of our receipt of your complaint. If we have to change the time-scale for any reason, we will let you know and explain why. 
  • GSN will keep details of your complaint in a central register. We will also create a separate file or section in your case file in order to record details of the complaint, our investigation and GSN’s response to your complaint. 

     

Investigation

Your complaint will be investigated in the following way:

  1. R Jamil will ask the GSN adviser working on your case to provide their response to your complaint.
  1. R Jamil will consider the adviser’s response, the information provided in the complaint and any other relevant material (such as the contents of your case file). 
  1. R Jamil will then prepare a written response, which will be sent to you. This response will set out the findings of the complaint investigation as well as any suggestions for resolving the matter.
  1. If you consider taking legal action against GSN, we confirm we have Professional Indemnity Insurance to meet any relevant claims.
  1. Please note that if you are not satisfied with our response to your complaint or if you do not wish to complain direct to GSN, you may at any time complain directly to the Office of the Immigration Services Commissioner (OISC).

The OISC can be contacted at:

Office of the Immigration Services Commissioner

Complaints Team

5th Floor,

21 Bloomsbury Street

London

WC1B 3HF

Telephone: 0345 000 0046    

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.                      

Website: www.oisc.gov.uk

 

 

If you are unclear about the information above or would like to discuss any aspect of it please feel free to contact us.

 

GSN Immigration Ltd

Tel: 0208 150 6709

Address: 79 College Road, Harrow, London, United Kingdom. HA1 1BD

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.gsnimmigration.co.uk

 

 

Please find below feedback from our clients:

 

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We work with very reputable companies which are considered the leaders in their industry. We have a great working relationship with our partners which enables us to provide outstanding services to our clients.

 

If you would like to become our partner please email us with your portfilio on This email address is being protected from spambots. You need JavaScript enabled to view it.  and office manager will be in touch with you.

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OISC Registration 

Authorised to provide Immigration advice at OISC Level 1

Registration number: F201300803